Don't Lose a Lead: Automatic Retention Engine
Introducing the automatic follow-up engine. Your agent will know exactly when to resurrect an abandoned conversation to maximize conversion.
One of the main hurdles in chat commerce is drop-off rate: customers who ask a question and just vanish.
Why let a prospect go cold if your Artificial Intelligence could automatically follow up?
We just rolled out the Automatic Interaction Engine (Follow-ups) to our agents. You set the time threshold (SLA idle), and if a prospect doesn't reply, the agent will strategically formulate a natural message to hook them back in. "Hi there! I noticed we didn't finish the order, did you have any doubts regarding sizing?"
Sales aren't just about attention; they're about persistence. And now, your PAI agent knows exactly how to be proactive.